What Exactly is Community Management ?

What factors influence my decision to pursue a career in DevRel and community management?

So I start with my story I've been starting to code since the end of my freshman year of college, when I began learning web development, Android, data structures, and algorithms. I'm a part of a number of tech and open source communities, including Community Classroom, Geeks for Geeks, Amplication, Google Developers Student Clubs, and Microsoft Learn Student Ambassadors, for learning purposes. Knowing about the opportunities in open source and tech, and after learning and exploring various fields, I've decided to focus on Web development. I also do competitive programming, but my interest is not in competitive programming or data structures. So I talk to one of my senior He suggest me to do open source because up to that Time I learn lot of HTML, CSS, JS then after I start contribute to different different open source programs and I connect with different different open source & technical communities. After connecting with one community, I am now connected with many communities from that community, and I also learned about DevRel, community management, and marketing because I see a lot of folks doing this thing and I can talk to those people about how they do things and how they actually manage communities. I see the power of communities; a lot of folks doing good work and community work; and people building their careers in community management, DevRel, and open source. After doing open source and winning some open source programs, I am also building my community and helping people share community channels with my network. The current community has 1100+ members on Discord. I also begin assisting people in open source and technical communities. In my third year, I crack the GitHub Campus Expert Program; this programs is specially for community enthusiasts and leaders, and I am also selected for various leader and ambassador programs.

Selections in Internships

Then after my interest come in community things, so I decided to start my career in community management & DevRel, I see lot of people doing community work and DevRel things some of the mention are Saurav Jain, Aakansha Priya, Aditya Oberai, Siddharth Dayalwal, Unnati, Vaishnavi Dwivedi and many more. These guys are doing a lot of amazing work in the community; after taking inspiration from them, I also applied for my first internship at Cryptocapable as a DevRel Engineer, and I was selected for that after After completing my internship at Cryptocapable, I am applying for a Community Manager role at QwikSkills Following my selection in QwikSkills, I began my internship as a community manager, and I am now working as a community manager at QwikSkills. After several rounds of interviews, I was hired as a community manager at one of the most well-known open source organizations, NimbleEdge, I started my Journey with another organization NimbleEdge as an Community manager in the month of September . This all has come to my attention after seeing a lot of forks doing this work. I also manage my own community and open source organization, so my interest is more in these things. From starting I love spending time in communities, help people in communities, my most of time spend in communities, so I decided go in DevRel & Community Management. Because I love this things. Code, Quality & Content is better option for me.

What is Community ?

To me, a "community" is a collection of people who are related to one another through one or more characteristics (s). They are united by a common factor, which serves as both the group's centre and its defining characteristic. A given group of people are connected by a shared characteristic, just as suggested by the word's root and suffix (common-unity). A common thread that unites people in the effort to defeat those threats is community. We require a sense of belonging as humans, and that sense of belonging is what binds us to the numerous relationships we form. Resources are abundant in communities as well, which is where their communal nature is important. The term "community" possesses an odd force. It exudes positivity and a sense of community. It conveys both a sense of community and familiarity. For instance, if the term "community" is added to the word "policing," it transforms the state's legal monopoly authority over the use of force into something cosy and cuddly.

What is Community Management ?

Creating an inclusive community through various means of communication with customers, employees, and business partners can be summed up as community management, as a word. It is the process by which a business takes advantage of chances to interact with its clients (in real life and online) in order to create a network wherein all the members can communicate, share, and develop a sense of belonging. Community management is the process of diving deep into your audience, interacting with them directly, and bringing them together so they can interact with each other. Along the way, you’ll be able to build loyalty and customer satisfaction.

Who is Community Managers ?

Community managers act as a company's public face. In general, they are in charge of overseeing and handling bilateral contacts. The activities that community managers are involved in include communications, public relations, social media, events, and content development.

What is Exactly Community Management ?

Organizations that are just beginning their online community journeys frequently don't have much experience with community management because it is a relatively new field. But community management abilities have existed for a lot longer than people realise. Because of this, we are accustomed to seeing marketing and social media managers in our organisations. The community manager will play a crucial role in successful marketing teams as the significance of communities is acknowledged more and more.

Why is community management important?

The reality is that the role of Community Management is a very unique skill set. It has a deep understanding of the stages of growth that an online community goes through, and what is needed at those stages to ensure long term success. Community Management in the early stages of building a community can be a time-intensive process to ensure the right early adopters are encouraged into a new community to find value, help you grow and want to come back.

What does a community manager do?

Depending on the stage the online community is in, a community manager's daily tasks change, but they always involve interacting with consumers and other members, learning new tactics and technologies to promote community growth, and analysing data to comprehend community performance. In order to increase brand awareness, trust, and loyalty, a community manager will also serve as the voice, tone, and moderator of the brand that powers the community.

The benefits of community management

There is a wide range of benefits that come with a strong community management strategy. In a nutshell, it can help:

• Define and strengthen your brand’s reputation
• Increase engagement among your audience
• Make it easier to identify and formulate future growth opportunities

What are the objectives of community management?

• Get reviews and collect ideas through actual discussions with your community members.
• Offer assistance to audience members, supporters, and clients.
• Increase awareness of the brand, services, and product within your domain.
• Gain insights on customers to understand what goods, services, content, and assistance they need, expect, and require.
• Build a platform to facilitate valuable networks between your company and customers.
• Boost customer satisfaction, lifetime value, and referrals.
• Offer value of a vibrant community to your clients that amplify your product or services.

Community Management Best Practices

• Set community rules and guidelines.
• Check on your community regularly.
• Be authentic.
• Listen to your community.
• Show appreciation to your followers.
• Maintain your brand voice at all times.
• Explore new ways to engage your community.

How community managers add values to organisation

• Voice of Customers, Voice of Brand
• Ease of search-->User experience-->Retention
• Word of mouth
• Variety of ways to outreach
• Strengthening Internal Culture
• A Developed community can add value to the product

Useful community management tools

• Discord
• Slack
• Twitter Groups

SPACE Model for the community management

1. S: Support and customer success
2. P: Product innovation, feedback, and ideation
3. A: Acquisition and advocacy
4. C: Content creation
5. E: External engagement
6. I: Internal community management
7. Promote networking
8. Initiate discussion
9. Keep the community welcoming

Customer success

Customer success is all about making sure that users of your product or service get the results they want. In a similar vein, community is actually just about making sure that members get the results they want when participating in your community. Consumer conversion, member happiness, and retention are at the heart of both customer success and community.

Content creation

Community and content ought to cooperate. This can entail consolidating the two duties into a single function or integrating the two teams, depending on the size and resources of your business.

When you consider your marketing objectives, it makes sense to remove obstacles between community and content. They probably include a mix of the following:

• amplify brand awareness
• build trust and credibility
• enlist new community members or customers
• Boost the value for current clients and/or the community (retention and loyalty)
• By proving value, you can generate leads (and eventually purchases) (illustrate benefits and overcome objections)
• Increase participation (comments, clicks, shares, views, etc.)

External engagement

In order for companies and communities to make decisions to build social capital, community participation is essentially an element of a discourse.

Creating (or even blocking) changes in local policies and service provisions not only improves the quality of life and livability of communities, but also helps define and foresee their future, bringing with it not only broader societal change but also global repercussions.

The four types are:

• Community engagement with a focus on community development or community building
• Community participation in consultation and decision-making
• Community engagement that helps organisations, businesses etc. to improve their service delivery or to achieve their goals
• Community engagement as part of social change movements or as part of the work of voluntary community organisations

Internal community management

• Are brand new to their role and need to get quickly up to speed.
• Have been in their role for 1-2 years and want a refresher on role fundamentals and techniques for member engagement.
• Works with an internal community (usually an employee community, aka an enterprise social network/esn)

Promote networking

Networking is the lifeblood of any community, online or offline – it's how we turn a one-way flow of information into collective intelligence. By fostering connections in your online community, you develop a space where people can meet to share their knowledge, ask questions, and get support for their work.

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That`s End.